Delivery Options

Domestic Delivery Options

Standard Post: $15 NZD

Deliveries via New Zealand Post are only made on business days, and not on weekends or public holidays.

Delivery Address

We strongly suggests using a secure delivery address, such as your workplace, to ensure safe receipt of your order. Please note that Gorman Online cannot be held accountable for parcels that are lost or stolen.

Order Sourcing, Dispatch & Delivery

Dispatch and Delivery

Standard Post: 2-7 business days

Our products are sourced and dispatched from various locations nationwide and if not available in New Zealand, sourced and dispatched in Australia. Our aim is to initiate the dispatch of orders within 1-3 business days from the date of purchase. Please bear in mind that the shipping duration should be considered in addition to the dispatch time.

For a comprehensive understanding of New Zealand Post's Shipping & Delivery coverage, you can find more information here

Please note that during sale periods, dispatch delays of up to 3 days beyond normal dispatch times can occur. Customers will receive notifications regarding any such delays.

Shipment Delays

While we make effort to ensure a timely delivery, it's important to recognise that unexpected events like strikes or floods may lead to delivery delays. Dispatch delays might also arise due to the need for payment or address verification or correction prior to dispatch.

Please be aware that during sale periods, dispatch delays of up to 3 days beyond our standard dispatch times can occur. Customers will receive notifications regarding any such delays.

Split Orders

If you have an order with multiple items, these items may only be available for dispatch from different locations. If this is the case, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.

Tracking Your Order

To track your order, please log in to your account or refer to the shipping confirmation email. Access the tracking URL link provided.

New Zealand Post Tracking

Delivered with Safe Drop

In cases where no one is available to sign for the delivery, orders will be left in a secure location. If this is not possible, a calling card will be placed in your mailbox, directing you to the nearest New Zealand Post location for collection. You have the option to modify your delivery method on the New Zealand Post website once tracking details for your order are available.

Delivery Issues

If you experience challenges with the delivery of your parcel, such as non-arrival, damaged items, delivery to an incorrect address, or items left in an unsafe location, please consult the Delivery Help Page for guidance on addressing these concerns

New Zealand Post Help Page

Address Unattended at Time of Delivery

For shipments without 'Safe Drop' selected, parcels will be forwarded to the nearest post office for collection within 7 business days before being returned to the sender.

Click and Collect

Order Confirmation and Collection

• You will receive an order confirmation via email once your order has been placed.
• Please wait until you receive an email confirming that your order is ready for collection before heading into the store.

Returns

• Sale & promotional items can be returned online or in-store in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
• Refunds only apply for full-priced items and can be processed online or in-store.
• Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.

Collection Authorisation

• The customer who placed the order is the only authorised person eligible for order collection.
• To collect your order, you must present your email confirmation and a photo ID matching the customer details.

Collection Timeframe

• If your order is not collected within 7 business days, we will attempt to contact you using the contact information provided during the order placement.
• If we are unable to reach you or if you don't collect the order within the specified timeframe, we'll have the right to cancel your order and initiate a refund.

In-Store Pickup Availability

• In-store pickup is available only if all the items in your order are available at a single store.
• Store availability is listed on the product page of each product. 
• To ensure a smooth click-and-collect experience, please note that if you have added items to your cart that are not available at the selected store, you will not be able to proceed with the click-and-collect option during checkout. This prevents any confusion or inconvenience caused by mixing items that are available for pickup with items that are not.

We recommend reviewing the store availability information on the product pages before finalizing your order to ensure all the items you intend to click and collect are available at the chosen store location. These measures are in place to streamline the click-and-collect process and provide you with accurate information about the availability of products for in-store pickup.

Please note that these terms and conditions are subject to change and may be updated by Gorman without prior notice. It is recommended to review the latest version of the terms and conditions before placing your order.

Pre-Orders

Pre-ordering allows you to reserve and secure your desired products before they become officially available for general purchase. Before you place a pre-order, it's important to understand the key details about the pre-order process and the terms associated with it.

Estimated Availability Dates

The dates provided for the availability of pre-ordered items are estimations and should be treated as such. These dates are subject to change based on various factors, including production timelines, shipping delays, and unforeseen circumstances. While we strive to provide accurate estimates, please note that these dates are not guaranteed.

Unforeseen Circumstances

In the event that delivery is delayed due to unforeseen circumstances beyond our control, Gorman cannot be held accountable for these delays. We understand that unexpected situations can arise, impacting the production and delivery process.

Grace Period for Delivery

To account for any potential delays that may occur, we recommend allowing an additional grace period of 10 business days beyond the estimated delivery date and standard shipping time. This will help ensure that you receive your pre-ordered items without unnecessary stress or disappointment.

Exclusion from Promotional Activities

Please be aware that pre-ordered items are excluded from ongoing promotional activities. This includes, but is not limited to, sales events, discounts, and spend & save offers that may be applicable to regularly available products. Pre-order items are typically considered separate from our regular inventory and are not eligible for these promotions.

Placing a Pre-Order

When you choose to pre-order an item from Gorman, you're reserving your desired product in advance. This allows you to secure your purchase without the risk of the item selling out before its official release. While pre-ordering, make sure to review the estimated availability dates and any associated terms to ensure that you are comfortable with the process.

Communication and Updates

Throughout the pre-order process, we will strive to keep you informed about any changes to estimated availability dates or other important updates. You may receive emails or notifications regarding the status of your pre-order, and our customer support team is available to assist you with any questions you may have.